Refund policy

Returns & Exchanges 

You have 30 days to return or exchange after purchasing. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. To return your product you should mail your product, receipt or proof of purchase to: 217 N Main St., Mitchell, South Dakota US 57301

To be eligible for a return, your item must be unused and in the same condition that you received it with tags still attached. Shoes must be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.

30% OFF OR MORE = ALL SALES FINAL! 
Formalwear = ALL SALES FINAL!
Crazy Days Clearance = ALL SALES FINAL!

To complete your return, we require a receipt or proof of purchase.

Shipping

Please do not send your purchase back to the manufacturer! To return your product, you should mail your product and your receipt or proof of purchase to: 217 N. Main St., Mitchell, South Dakota US 57301 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. There are certain situations where only partial refunds may be granted (if applicable)

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, double check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thevaultclothingco.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@thevaultclothingco.com and send your item to: 217 N. Main St. Mitchell, South Dakota US 57301.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.